What to Do if the Seller Doesn't Release Coins After Payment
1. As the buyer in P2P Trading, after you complete the transfer and mark the order as Paid, if the seller does not confirm receipt within 12 hours, the system will automatically generate a ticket and customer support will intervene.
2. While waiting for the coins to be released, you can use the online chat to contact the other party, or call them directly to remind them to confirm receipt and release the coins.
3. If the other party has not responded for a long time, 5 minutes after the order is generated, you can click the "Appeal to Customer Support" button, select "Issue with delayed coin release," briefly describe the situation, and upload a valid proof of payment. Customer support will intervene.
The order under appeal will be displayed in the "Orders Under Appeal" section. Both parties will see the appeal details on their pages. You can click "Appeal Details" to view the appeal content or add additional evidence. Both buyers and sellers can upload up to 6 images each. If the order has been completed, the appeal will be automatically closed.
Disclaimer
This article may contain information about products that do not apply to your region. This article is committed to providing general information only and accepts no responsibility for any factual errors or omissions. This article represents the author's personal views only and does not constitute the views of OKX. This article is not intended to provide any advice, including but not limited to: (i) investment advice or investment recommendations; (ii) offers or solicitations to buy, sell, or hold digital assets; or (iii) financial, accounting, legal, or tax advice. Holding digital assets (including stablecoins) involves a high level of risk and may fluctuate significantly or even become worthless. You should carefully consider whether trading or holding digital assets is suitable for you based on your financial situation. For questions specific to your circumstances, please consult your legal/tax/investment professional. The information in this article (including market data and statistics, where applicable) is provided for general reference purposes only. While all reasonable precautions have been taken in preparing such data and charts, we accept no responsibility for any factual errors or omissions expressed herein. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less may be used, provided that such use is non-commercial. Any reproduction or distribution of the full article must also prominently state: "This article is copyrighted © 2025 OKX, used with permission." Permitted excerpts must cite the article title and include attribution, for example "Article Title, [Author Name (if applicable)], © 2025 OKX." Some content may have been generated or assisted by artificial intelligence (AI) tools. Derivative works and other uses of this article are not permitted.
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