When will digital asset deposits be credited? What are the fees?
When will digital asset deposits be credited: Deposits require network confirmations to be credited. Different cryptocurrencies require different numbers of network confirmations. Since network confirmations occur block by block, the specific timing depends on the block confirmation speed. If the deposit has not been credited for a long time, please contact online customer service or submit [Issue Feedback], select "Deposit Not Credited", fill in the relevant information as prompted on the page, and our engineers will handle it further.
What are the fees: Deposits do not require payment of fees. Fees are paid by the withdrawing party. On-chain withdrawals require payment of fees. Fees are paid as rewards to network miners. Fees fluctuate in real-time. Each withdrawal requires payment of a fee. Specific withdrawal fees are subject to what is displayed on the withdrawal page.
Feedback on Deposit Not Credited Issues
(1) App
Steps to contact online customer service: Click the top left corner of the homepage to open the Help Center page, click Online Customer Service, describe the specific issue, and customer service will intervene to handle it;
Steps to submit issue feedback: Click the menu in the top left corner of the homepage, scroll to the bottom of the page and click Issue Feedback, select "Deposit Not Credited" issue, and fill in the relevant information as prompted on the page;
(2) Web
Steps to contact online customer service: Click the headset icon in the bottom right corner of the page, enter relevant questions, select Manual Customer Service, describe the specific issue, and customer service will intervene to handle it;
Steps to submit issue feedback: Click the headset icon in the bottom right corner of the page, enter "Issue Feedback", select Issue Feedback, select "Deposit Not Credited" issue, and fill in the relevant information as prompted on the page.
Disclaimer
This article may contain product-related content that is not applicable to your region. This article is intended to provide general information only and does not take responsibility for any factual errors or omissions contained herein. This article represents only the author's personal views and does not represent the views of OKX. This article is not intended to provide any of the following advice, including but not limited to: (i) investment advice or investment recommendations; (ii) offers or solicitations to buy, sell, or hold digital assets; or (iii) financial, accounting, legal, or tax advice. Holding digital assets (including stablecoins) involves high risk, may fluctuate significantly, and may even become worthless. You should carefully consider whether trading or holding digital assets is suitable for you based on your financial situation. For questions regarding your specific situation, please consult your legal/tax/investment professional. The information appearing in this article (including market data and statistics, if any) is for general reference only. Although we have taken all reasonable precautions in preparing these data and charts, we accept no responsibility for any factual errors or omissions expressed herein. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less from this article may be used, provided that such use is non-commercial. Any reproduction or distribution of the entire article must also prominently state: "Copyright © 2025 OKX, used with permission." Permitted excerpts must cite the article name and include attribution, such as "Article Name, [Author Name (if applicable)], © 2025 OKX". Some content may be generated or assisted by artificial intelligence (AI) tools. Derivative works or other uses of this article are not permitted.
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