Why hasn't my withdrawal arrived yet?

When withdrawing digital assets from your OKX account to another exchange or wallet, the funds may not arrive. This is usually caused by one of the following reasons:

When the withdrawal status shows Pending Withdrawal or Withdrawal in Progress, the system is processing the withdrawal in queue, which is usually due to a high volume of withdrawal requests. The system processes withdrawals one by one based on the time each withdrawal request was submitted. This process cannot be manually expedited, so please be patient.

When the withdrawal status shows Manual Review, the withdrawal has triggered the system's random manual review for risk control, and you will need to cooperate with the risk control specialist by providing the required materials for review. The withdrawal will continue only after the review is completed.

When the withdrawal status shows Withdrawal Successful, it means your withdrawal request has passed the review, the assets have been withdrawn from the platform as normal, and have been sent to the blockchain awaiting confirmation.

If your account still shows the assets as not received, this may be caused by one of the following situations:

1. Normal withdrawal, but delayed due to blockchain confirmation backlog.

If the withdrawal information is confirmed to be correct, the withdrawal record can be found on the blockchain, but the block is waiting for network miner confirmation. Once the block is fully confirmed, if the funds still have not arrived, please contact the deposit platform.

2. Incorrect network selected for withdrawal, resulting in failure to receive funds.

Please carefully verify the withdrawal network before withdrawing. When making a withdrawal, you must select the same chain network as the deposit platform. Never deposit assets from a network such as ERC20 to a different chain network, as this will result in the assets failing to arrive. If this occurs, please contact the deposit platform to handle it.

3. Missing or incorrect memo/tag filled in, resulting in failure to receive funds.

Some tokens require a memo/tag to be filled in when withdrawing. When depositing, the token's memo must be filled in correctly. If the memo is filled incorrectly or not filled in, causing the funds to fail to arrive normally, please contact the deposit platform promptly to handle it.

If your withdrawn funds have not arrived, please verify by following the steps below

• If the blockchain shows the Trading as unconfirmed, please wait patiently until the block is fully confirmed
• If the blockchain shows confirmation complete, but your account still does not show the funds received, since OKX has already completed the withdrawal operation to the blockchain, we cannot provide further assistance, please contact the deposit platform.

After your withdrawal request is successfully submitted, delays may occur due to blockchain congestion. If after 1 hour the withdrawal record in your funds account still has not generated a Tx ID hash value, please contact online customer support and attach a screenshot of the withdrawal record, and we will handle it for you as soon as possible. Requests without screenshots will have lower processing priority.

How to check withdrawal progress on the blockchain?

Log in to the OKX official website, click Asset Management in the upper right corner — Withdrawal — All Withdrawal Records, find the withdrawal record for the token you want to check. If the status shows Pending Withdrawal or Withdrawal in Progress, please wait patiently for the review to complete.

When the withdrawal status shows withdrawal successful, you can click the arrow button on the right side of the Tx ID hash address, which will automatically jump to the blockchain to display the withdrawal details.

Disclaimer

This article may contain product-related content that does not apply to your region. This article is dedicated to providing general information only and accepts no responsibility for any factual errors or omissions. This article represents the author's personal views only and does not represent the views of OKX. This article is not intended to provide any advice, including but not limited to: (i) investment advice or investment recommendations; (ii) offers or solicitations to buy, sell, or hold digital assets; or (iii) financial, accounting, legal, or tax advice. Holding digital assets (including stablecoins) involves high risk, may fluctuate significantly, or even become worthless. You should carefully consider whether trading or holding digital assets is suitable for you based on your financial situation. For questions about your specific circumstances, please consult your legal/tax/investment professional. The information in this article (including market data and statistical information, if any) is for general reference purposes only. Although all reasonable precautions have been taken in preparing this data and charts, we assume no responsibility for any factual errors or omissions expressed herein. © 2025 OKX. This article may be reproduced or distributed in its entirety, or excerpts of 100 words or less may be used, provided that such use is non-commercial. Any reproduction or distribution of the full article must also prominently state: "This article is copyrighted © 2025 OKX, used with permission." Permitted excerpts must cite the article name and include the source, for example "Article Name, [Author Name (if applicable)], © 2025 OKX". Some content may have been generated or assisted by artificial intelligence (AI) tools. Derivative works or other uses of this article are not permitted.

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